A DIRECT LINE TO THE OWNERS

At The Blök Climbing Co., your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

 

Information We Collect

We may collect the following types of information when you sign up for memberships, attend events, make purchases, or interact with our services:

• Personal details (name, address, email, phone number, emergency contact).

• Payment information (billing details processed securely by third-party providers).

• Participation data (waiver signatures, event registrations, climbing check-ins, class or team enrollment).

• Usage data (how you use our website, member portal, or access systems).

 

How We Use Your Information

We use your information to:

• Provide and manage your membership or day-pass access.

• Process payments and manage billing.

• Communicate important updates about schedules, events, or policies.

• Maintain a safe environment by keeping records of waivers and emergency contacts.

• Improve our services, events, and community engagement.

We do not sell or rent your personal information to outside parties.

 

Sharing of Information

We only share your information with:

• Trusted service providers (for payment processing, membership software, or email systems).

• Legal authorities if required by law or to protect the safety of our members and staff.
  All partners and providers are required to keep your information secure.

 

Data Security

We take appropriate technical and organizational measures to safeguard your information, including:

• Secure payment processing through PCI-compliant systems.

• Restricted access to personal data for authorized staff only.

• Regular monitoring and updates to protect against unauthorized access.

 

Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your information, subject to legal and operational requirements (such as waivers).

To exercise these rights, please contact us at: info@theblokclimbing.com

 

Retention of Information

We keep your personal data only as long as necessary to:

• Maintain membership and service records.

• Comply with legal and insurance obligations (e.g., waivers).

• Support business and operational needs.

 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on our website with the effective date clearly noted.